As I'm sure you're all aware by now (thanks to the multiple posts) I went to San Francisco in January! Our stay there was spent in heady luxury at the Clift near Union Square.
The hotel, owned by the Morgan Group, is a really beautiful space, serene but stylish and the staff were very welcoming. Between being a member of the media and being a Morgans Global Card holder (it's a fancy VIP card, with tons of perks) – we were upgraded to a suite for a accessible media rate charge. A really giant, same size as my house (if not bigger) suite.
- Living area (swamped in blankets)
- A massive dining table/dining area
- Two TV's
- A Dressing Room (yes every fashion girls dream)
- A Bathroom
I told you it was giant! We were also treated very kindly by the staff – after a rainy walk and a job interview, I found myself back in the suite enjoying a complimentary floor picnic (yes despite the multitude of chairs and dining area..we ate on the floor) with Mr Style – some of the best cheese and bread I have ever eaten all washed down with a bottle of champagne.
Luxurious. Despite all this luxury and the sheer beauty of the space, and the comfy bed, the complimentary umbrellas and the DRESSING ROOM (can you tell this was my favourite part?) there were a few issues.
– It was cold! No matter how much we played with the thermostat, there was always a chill in the air. We put this down to the age of the building and drafts from the windows. It didn't take us long to figure out why there were blankets everywhere!
– It's anonymous! Whilst I understand the need to be exclusive – when you've been driving for 8 hours, and you miss the hotel and the valet, thanks to no signage, and have to re-navigate the downtown San Francisco one way system, on a Friday, with roadworks, for another 20 minutes, it's really not the best welcome.
– Valet! The non signage wasn't the only issue. Valet was slow and often backed up (our car was nerve wrackingly left in a tow-away zone for far too long) and you're paying just over $60 a day for this privilege.
– The Extras! At times it felt that nothing was included… premium channels on the TV, at an extra cost, wireless internet (which I had to spend half an hour on the phone to tech support to fix and even then could only get to work on one device) – at a cost, parking – at an enormous cost. It would seem that modern hotels could be providing these extras at no charge (and a lot do now) and be making customers happy, rather than drained.
Then, and I realise this is fairly common, but let it be a note to all hotels, I hate it when hotels deliver your bill to your room. A) I was treating Mr Style – who's experiences are inevitably always ruined by the reality of their cost so he was very grumpy to be presented with it B) I hate bringing the billing into what is effectively my holiday space – save it for check out!
Anyway – I have to say it was a 50/50 experience. I wouldn't not stay in a Morgans Hotel again (I was recently at St Martins Lane in London and it looked fab) but I'd probably skip the Clift, despite it's style, given San Francisco's many options and it's high cost. I would however, absolutely revisit for drinks. The Redwood Room was lovely and I enjoyed the atmosphere and the decor.